Shipping Policy 

All orders are processed within 5-7 business days after payment is confirmed (excluding weekends and holidays).

* Once your order has shipped, you will receive a confirmation email with tracking information.
* Shipping times may vary depending on location and carrier delays. We are not responsible for delays caused by the shipping carrier.
* Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Return & Exchange Policy (Wigs & Hair)

Due to the hygienic nature of wigs and hair products, we maintain strict quality and safety standards.

### Eligibility for Returns

Returns or exchanges are accepted only if :

* The item is unused, unworn, unaltered, and in original condition
* Lace has not been cut
* The item has no signs of wear, odor, styling, or product use
* The original packaging, tags, and seals are intact
* The return request is made within 7 days of delivery

### Non-Returnable Items

We do not accept returns or exchanges for:

* Wigs or hair that have been worn, washed, cut, dyed, bleached, or altered
* Items with cut lace
* Custom or personalized orders
* Sale or clearance items
* Items returned without prior approval

## Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48–72 hours of delivery with:

* Your order number
* Clear photos of the item and packaging

Approved issues will be eligible for a replacement or refund.

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## Return Process

1. Contact our customer service team at danniella994@gmail.com to request a return authorization.
2. Once approved, return instructions will be provided.
3. Customers are responsible for return shipping costs, unless the return is due to our error.
4. We recommend using a trackable shipping service, as we are not responsible for lost returns.

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## Refunds

* Approved refunds will be issued to the original payment method.
* Please allow 5-7 business days** for processing after the return is received and inspected.
* Shipping fees are non-refundable.

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## Contact Us

If you have any questions about our shipping or return policy, please contact us at:
HairByM3
danniella994@gmail.com